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How customer service should be handled

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How customer service should be handled - 2/16/2007 6:43:54 PM   
YeuEmMaiMai


Posts: 1822
Joined: 5/28/2006
Status: offline 		OK here goes

I take my lovely CL type S in for it's 50K oil change and to have the allignment checked.......they said ab out 1.5 hours wait...not a big deal to me since it is my day off and I can watch TV in the CS lounge (gotta love the History and Discovery channels)....8:30 they come out and said your car is ready.......BUT.......we have a problem......

They take me back and explain that they changed the oil and the tech ran the car into a rim and tore up the front bumper.... (OK they are honest and up front about it) and they said that I get to have a 07 TL while they repair my car... I asked the dealer for one favor since they are going to have to replace the front bumper if I could get them to repair a rust spot on the top of the car and that I would pay for that repair. They said sure (I get the keep the TL for a another day :P )

They called me today and said car will be ready on Monday and I can come get it after work..... cool beans

I am not mad at the dealer since they were

1. Honest
2. Took care of the problem
3. Allowed me to get another repair done at the same time
4. Gave me a comparable car to what I was driving (sorry guys but a TL type S is not a loaner car :P )

I will continue to use them since they are what Acura embodies for customer service.

_____________________________

Jesus is Salvation
White 2002 Acura CL type S. 68K and change

Criminals thrive upon the intolerence of society''s understanding.....and political correctness
Post #: 1
RE: How customer service should be handled - 2/16/2007 7:16:09 PM   
sir_nasty



Posts: 6309
Joined: 2/23/2006
Status: offline 		Impressive.... That's a rare find.... I recently found out that having a "luxury" vehicle does have it's adavantages... it's the little things.... my local toyota dealer (lexus) will do an oil change for $24.95 and wash the car for free.... sure I can go to walmart and have it done for like $15.00 but it's those little things that make for a good experience....

_____________________________

1981 Civic Station Wagon - ROhnda (Really Old Honda)
1981 Honda CB650 Motorcylce - WHEE What More can I say?
2000 Lexus RX 300 - Oooh baby my wife let me drive it once!!
Quote: Life''''s great but it''''s not all beer and skittles

(in reply to YeuEmMaiMai)
Post #: 2
RE: How customer service should be handled - 2/16/2007 7:57:14 PM   
poser_pilot6



Posts: 1036
Joined: 11/2/2006
Status: offline
poser_pilot6's photo gallery 		Thats excellent.  Honesty is something that can be very difficult to find nowadays.  Good stuff.

_____________________________

1994 Accord LX four door
Bomz SRI w/ K&N filter
194k miles

(in reply to sir_nasty)
Post #: 3
RE: How customer service should be handled - 2/17/2007 6:44:31 PM   
ckebottle

 

Posts: 864
Joined: 9/22/2006
Status: offline
quote:

ORIGINAL: sir_nasty

Impressive.... That's a rare find.... I recently found out that having a "luxury" vehicle does have it's adavantages... it's the little things.... my local toyota dealer (lexus) will do an oil change for $24.95 and wash the car for free.... sure I can go to walmart and have it done for like $15.00 but it's those little things that make for a good experience....


The local honda dealer here will oil change and wash the car for 25.00  = ) only problem is it takes too long sigh.


_____________________________

99 accord ex 4cyl 4dr at
95 mercury grand marquis

(in reply to sir_nasty)
Post #: 4
RE: How customer service should be handled - 2/17/2007 7:50:03 PM   
Tony1M

 

Posts: 583
Joined: 12/25/2005
Status: offline 		You're sitting pretty with a dealer that allows their service manager to give good customer service.

_____________________________

Tony
1992 Accord LX, 4AT, 4 dr, no AC, no power anything

(in reply to ckebottle)
Post #: 5
RE: How customer service should be handled - 2/17/2007 8:32:56 PM   
RTexasF


Forum Monitor
Posts: 2357
Joined: 11/16/2004
From: Brownsville, TX
Status: offline
RTexasF's photo gallery 		Buy your next 100 cars from them. Top notch folks.

_____________________________

''''04 2.4l 5M EX Sedan
Neuspeed short shift kit
V-6 6 speed front strut/firewall brace
17mm rear anti sway bar
AEM Shorty
DC Sports SS Header
Kicker Speakers
JL Audio Clean Sweep
JL Audio Amp
200W Bazooka sub
V-6 OEM 7 spoke alloys

(in reply to Tony1M)
Post #: 6
RE: How customer service should be handled - 2/18/2007 12:05:35 AM   
19Accord97

 


Posts: 3171
Joined: 3/5/2006
Status: offline
19Accord97's photo gallery 		Sounds like a great place to be honest.  I would be a little mad, but then again....its a Honda dealership fixing it and considering they did the damage, I am sure they will give it the priority quality check!  How do you like the '07 TL?!

_____________________________

Scopin out my old turf......

(in reply to RTexasF)
Post #: 7
RE: How customer service should be handled - 2/18/2007 11:15:45 AM   
YeuEmMaiMai


Posts: 1822
Joined: 5/28/2006
Status: offline 		1. outside of car = sexy
2. carbon fiber and bling bling interior = crap
3. relocation of Mirror and VSA controls = illogical (mirror moved to dash and VSA moved lower both are blocked  from view by steering wheel)
4. no auto lock on doors when you exit car? (I accidently left the car unlocked it is was still unlocked 20 mins later, the CL type S auto locks within 30 seconds and no I did not leave a door open or ajar)
5. I could not find the trunk release
6. LED lighting is cool but LCD displays are easily washed out in bright light
7. great performance from the motor
8. excellent ride
9. Radio looks like crap, sounds great
10. It's got a hand brake versus a foot brake (awesome) although it is on the opposite side of the cup holder?!?!
11. Covered storage area in console
12. XM radio
13. heated seats are still slow
14. car detects driver by key also

overall I would buy it used but definaetly in a different interior color as I am not too keen on black

_____________________________

Jesus is Salvation
White 2002 Acura CL type S. 68K and change

Criminals thrive upon the intolerence of society''s understanding.....and political correctness

(in reply to 19Accord97)
Post #: 8
RE: How customer service should be handled - 2/18/2007 11:40:34 AM   
WheelBrokerAng



Posts: 7085
Joined: 8/30/2004
From: Canton/Massillon, Ohio 44646
Status: offline 		Customer Service should be handled like there lives depended on the customers, after all no customers no pocket change for the folks at the dealership therefore no dealership to give customers any bad service...

WheelBrokerAng

_____________________________

" Prejudice Saves Time ; It Enables Us To Form Opinions Without Facts "


(in reply to YeuEmMaiMai)
Post #: 9
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