RE: Timing Belt/bad cylinder
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RE: Timing Belt/bad cylinder - 3/23/2007 6:48:56 PM
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sir_nasty
Posts: 6309
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Here's something interesting though.... someone just had a belt snap while driving and only 1 valve got messed up.... bet ya can't guess which one!
http://www.hondaaccordforum.com/Timing_Belt_Again%21%21%21/m_49263/tm.htm
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1981 Civic Station Wagon - ROhnda (Really Old Honda)
1981 Honda CB650 Motorcylce - WHEE What More can I say?
2000 Lexus RX 300 - Oooh baby my wife let me drive it once!!
Quote: Life''''s great but it''''s not all beer and skittles
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RE: Timing Belt/bad cylinder - 4/11/2007 2:03:03 PM
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honda help
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Wow, I wouldn't be suprised if you are right on the turned by hand senerio! I will be faxing this entire thread to the store manager so he can ponder the possibilities. I have filed a small claims lawsuit, written a letter to the CEO and will be filling complaints with the Better Business beareau and The Rip Off Report. Since it will take months for this to get to court I also plan to create public awarness with flyers, news stories and perhaps even picketing....maybe they will come to their senses without the need for legal entanglements.
I will say this for them, they have been polite and professional about the entire arrangement (even though they have refused my requests), especially Tony Mineger the Retail manager.
Thanks Again!
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RE: Timing Belt/bad cylinder - 4/13/2007 12:14:58 PM
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Tony1M
Posts: 583
Joined: 12/25/2005
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quote:
ORIGINAL: sir_nasty
Here's something interesting though.... someone just had a belt snap while driving and only 1 valve got messed up.... bet ya can't guess which one!
http://www.hondaaccordforum.com/Timing_Belt_Again%21%21%21/m_49263/tm.htm
Looks like much more than that got messed up, and it stands to reason.
http://www.hondaaccordforum.com/Engine_Rebuild/m_53114/tm.htm
So now we have a case in which a belt actually snapped and even though the cam probably slowed down PDQ, many other valves were damaged.
So this valuable example further reinforces the notion that if only one valve was damaged on honda help's car, it is almost certain that the damage occured while the car was being worked on at Pep, and NOT during normal operation prior to that.
Anybody ever heard of a single valve getting struck by a piston in an engine in which the timing belt neither slipped nor broke? I certainly have not.
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Tony
1992 Accord LX, 4AT, 4 dr, no AC, no power anything
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RE: Timing Belt/bad cylinder - 4/24/2007 7:25:49 PM
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honda help
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Hello All!
Pep boys conceded the mistake! And has agreed to pay for the damages!
Honsestly the advice and information posted here has been first rate, informative and very helpful. It allowed me to take decisive action and helped to persuade the regional manager to reconsider their position!
I owe everyone who posted a debt of gratitude!!! Thanks So MUCH!
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RE: Timing Belt/bad cylinder - 4/24/2007 7:31:38 PM
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ckebottle
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Dude that's freaking awesome! Is someone at that particular pep boys getting canned?
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99 accord ex 4cyl 4dr at
95 mercury grand marquis
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RE: Timing Belt/bad cylinder - 4/24/2007 8:08:17 PM
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sir_nasty
Posts: 6309
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Congrats man! I'm glad that you got it worked through... let us know the final results!
_____________________________
1981 Civic Station Wagon - ROhnda (Really Old Honda)
1981 Honda CB650 Motorcylce - WHEE What More can I say?
2000 Lexus RX 300 - Oooh baby my wife let me drive it once!!
Quote: Life''''s great but it''''s not all beer and skittles
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RE: Timing Belt/bad cylinder - 4/24/2007 8:31:11 PM
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Tony1M
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Congrats to you and also to Pep Boys for doing the right thing. Hopefully what they finally do to remedy the situation will result in you having a good-running car in your driveway.
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Tony
1992 Accord LX, 4AT, 4 dr, no AC, no power anything
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[Deleted] - 4/25/2007 11:21:38 AM
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Deleted User
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[Deleted by Admins]
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RE: Timing Belt/bad cylinder - 4/25/2007 12:18:27 PM
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sir_nasty
Posts: 6309
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quote:
ORIGINAL: Tony1M
Congrats to you and also to Pep Boys for doing the right thing. Hopefully what they finally do to remedy the situation will result in you having a good-running car in your driveway.
I have to second that one..... Pep Boys has earned some respect by me, I would at this point allow them to work on my car for most things, I still won't allow anyone but myself, a dealership (a good one), or a specialized honda/acura shop do critical work but as for oil changes etc. I'll do business with them because they did the right thing....
_____________________________
1981 Civic Station Wagon - ROhnda (Really Old Honda)
1981 Honda CB650 Motorcylce - WHEE What More can I say?
2000 Lexus RX 300 - Oooh baby my wife let me drive it once!!
Quote: Life''''s great but it''''s not all beer and skittles
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RE: Timing Belt/bad cylinder - 4/25/2007 3:58:04 PM
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deserthonda
Posts: 3575
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quote:
ORIGINAL: sir_nasty
quote:
ORIGINAL: Tony1M
Congrats to you and also to Pep Boys for doing the right thing.
I have to second that one..... Pep Boys has earned some respect by me,
First off I am glad that finally your car gets fixed and this issue will be put behind ..
As for PEP BOYS earning some of you guys respect,, i respect your opinions ,,but In my personal opinion ,what they did SUCKS big time,, A true professional would not have LIED but told the customer immediately that they screwed up and fixed the car, no if, and ,or buts,, It was not untill Honda help went to all other alternatives that they decided to finally admit their wrong doing and fix it..
So , what is my opinion of PEP BOYS ???  ..
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No Year No Model in Your signature
No Help from me
Take a look in the DIY section before asking for help
Always Diagnose First,,, Before Replacing Parts
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RE: Timing Belt/bad cylinder - 4/25/2007 4:44:52 PM
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sir_nasty
Posts: 6309
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That's a very valid point that I had never considered....
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1981 Civic Station Wagon - ROhnda (Really Old Honda)
1981 Honda CB650 Motorcylce - WHEE What More can I say?
2000 Lexus RX 300 - Oooh baby my wife let me drive it once!!
Quote: Life''''s great but it''''s not all beer and skittles
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RE: Timing Belt/bad cylinder - 4/25/2007 4:56:06 PM
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Tony1M
Posts: 583
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Desert, I agree with you about what SHOULD have happened, but that's like saying that politicians should never lie.
In my entire life I really trusted only ONE establishment to at least be brutally honest with me about a vehicle, but that was many years ago. The rest, including Honda dealerships, would do exactly as Pep Boys has done, except most would never have admitted error. That's why I have to applaud Pep Boys for at least accepting responsibility for what happened.
Telling the truth may be the right thing to do, but maybe the person who made the mistake feared getting fired, and he could not risk losing his job. To me that would be quite understandable - particularly if the person's family would be adversely affected.
To a great extent, employers have to assume that their employees are telling them the truth about what they've done on a job, but employers also put pressure on their employees to work fast and make no mistakes while they're doing it. That's a very difficult combination to maintain day after day, so someone inevitably makes an mistake and the fingers start getting pointed all over the place - even at the innocent customer.
But through some type of good, though slow, investigative process, Pep Boys has now figured out logically (just as we did here) that whoever did the work must have made a mistake, and now they're willing to pay for their mistake.
Who knows, maybe they'll even go the extra mile and the customer will end up paying nothing. If I were the customer, that would be the best outcome of all and would erase all of the "should haves".
(Hopefully the person who messed up learned a couple of good lessons from it without losing his livelihood.)
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Tony
1992 Accord LX, 4AT, 4 dr, no AC, no power anything
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RE: Timing Belt/bad cylinder - 4/25/2007 5:40:47 PM
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deserthonda
Posts: 3575
Joined: 12/3/2005
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quote:
ORIGINAL: Tony1M
Desert, I agree with you about what SHOULD have happened, but that's like saying that politicians should never lie.
Telling the truth may be the right thing to do, but maybe the person who made the mistake feared getting fired, and he could not risk losing his job. To me that would be quite understandable - particularly if the person's family would be adversely affected.
(Hopefully the person who messed up learned a couple of good lessons from it without losing his livelihood.)
Tony I totally agree with you about the tech perhaps worrying about losing his job and that would affect his family..I would not want that happen to any person
But I want my techs to tell me right away if something happened and if we are at fault .. by a tech lying it will cause worse issues for him and the facility once the truth comes out ,,
This could have been as simple as calling the customer up and saying ( I am sorry we made a mistake we will take care of it and get you the car ASAP ) had the tech told the truth .. But if a tech lies and the shop stands behind the tech and believes what they say ,, it will be much worse in the long run .. ( b.b.b., law suites, bad reputation , losing a customer etc etc..)
We are all human ( techs) and in today flat trate system the shops do put a lot of pressure on techs and mistakes do happen , but STILL that is not an excuse to LIE and make matters worse .
I am a shop owner ,I pay my techs weekly, I tell them that i CARE and WANT quality ..take your time and do the job right the first time, I want my customers to be happy with our work and tell 10-20-50 of their friends how good a job we did and how well they were treated ,, but even so , mistakes can happen .. But i mostly STRESS the issue that if something gets damaged ,I want to know ASAP and not for them to cover it up .. because like many managers i believe in my techs and if they tell me that something was broke i would stand behing them But if i were to find out that they lied to me and made matters worse I would have to thing long and hard wether to keep that tech or let him go ..
My reason ,, if you lied about this ,what else have you lied about ? what are you going to lie to me in the future ??How can I fully trust him ??
I give you a small example,,. working an a car,( Infiniti ) one of my techs dropped a small bolt inside the intake manifold,it ended up in the cylinder, he told me right away,, i called the customer and told her that we made a mistake, need to remove the head . put her in a rental , removed the head and got the bolt at very minimal cost ,
Now if he had not said anything, because he was worried of being fired .. started the car , think of the damage that it would have caused,, ( hole in the piston ? bent valve ? )
To me , the truth has and will always be the best policy no matter what ....Lying will always make matters worse ..if not at the moment but it will catch up with you..
_____________________________
No Year No Model in Your signature
No Help from me
Take a look in the DIY section before asking for help
Always Diagnose First,,, Before Replacing Parts
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RE: Timing Belt/bad cylinder - 4/25/2007 6:34:39 PM
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Tony1M
Posts: 583
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First, I agree 100% with everything you say about truth and honesty being the best policy. If everyone operated that way, the world would be a much better place.
Second, how'd you like to move your establishment to Edmonton, Alberta? There's one hell of an oil boom going on here right now, and there's a ton of money to be made in the automotive repair business. If you did, I might very well give up my DIY ways!
I've been given a few second chances in my life and at the time I was very happy to get them, so I'm a great believer in giving someone a second chance (even a dealership, restaurant, or ....gulp ..... politician).
No third chances available, however. Screw up the second time and I'm (you're) gone forever. I think that's fair.
Pep Boys is one helluva big outfit, so the folks that actually started it probably followed your policy to the letter. But now that it is what it is, it is the attitude and behavior of the local franchise owner that will not only determine the fate of his small piece of Pep Boys, but also affect the reputation of the entire Pep Boys organization. The owner or manager starts off his frnachise with the Pep Boys reputation and it is vital that Pep Boys makes sure that he operates it in keeping with that reputaion. (The same type of thing must happen in the MacDonalds organization -where I think customer complaints are ultimately taken very seriously.)
In this case, the manager of the local franchise was incapable of doing the right thing, so a Pep Boys higher-up picked up the ball and ran with it, and to me that is commedable.
Hopefully the behavior of that local manager will now remain under closer scrutiny for some time. Ultimately, vigilance on the part of the entire Pep Boys organization is the only way that they will survive in a very competitive market place.
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Tony
1992 Accord LX, 4AT, 4 dr, no AC, no power anything
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