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Problem with File Attachment

  #1  
Old 12-16-2013, 06:10 AM
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Default Problem with File Attachment

I want to attach a PDF (3MB) with step-by-step instructions of my rebuild of a Honda Power Steering Pump (as I have done in the past). However, when I tried to upload the PDF file I get an error in the "Manage Attachments" window:

"Upload of file failed"

I have tried from different computers on different days with the same result.

Can anyone help me so that I can upload this write-up?

Thanks!
John
 
  #2  
Old 12-16-2013, 05:23 PM
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Strange? I'll try to contact Jason - IB Staff that helps us with tech issues on the site.

In the mean time, I'll PM you an e-mail address. Send it to me and let me see if I can attach it to a thread.
 
  #3  
Old 12-17-2013, 06:02 AM
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Thanks! I sent you the PDF file I am trying to attach. I am wondering if perhaps there is a total quota for cumulative uploads (that I might have reached)? However, the error message does not say that.

Thanks again for the help!
 
  #4  
Old 12-17-2013, 04:23 PM
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I don't think there is a "quota", if there was i'm sure I would have hit that by now.

I'm thinking - no IT person - this might be a "timeout" issue?

I sent Jason a PM with a link to this thread, haven't heard anything yet.

I tried to load it to this thread and got the same error message.
 
  #5  
Old 12-17-2013, 06:22 PM
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Sometimes I've had troubles uploading files to other places. Seems like I have more problems with Microsoft IE, and when I have a problem I just launch Firefox instead and it works. (that doesn't mean that I really understand WHY it has a problem...)
 
  #6  
Old 12-18-2013, 06:29 AM
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Thanks for the ideas. I tried IE, Firefox and Chrome and tried two different computers. All resulted in the same error message "Upload of File Failed".
 
  #7  
Old 12-23-2013, 05:27 PM
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Looks like the problem was that the file size was too big (3MB). I split it into two files (each ~1.5MB) and they uploaded fine (See DIY section).

I thought the size had been increased to 5MB... Maybe it is some other limitation on file size.
 
  #8  
Old 12-23-2013, 06:26 PM
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I shall go take a look at it myself..
 
  #9  
Old 12-24-2013, 08:01 AM
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I heard from Jason yesterday, just replied today.

He was out last week. Anyway, I e-mailed him the pdf you sent me so he can "play" with it to see if he can figure out what is going on.
 
  #10  
Old 01-15-2014, 05:28 PM
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It is fixed. I was able to upload the file you e-mailed me into the post you have. Sorry for the delay.....

Thank you Jason for taking care of this
 
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