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Honda Sensing Problem

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Old 12-20-2018, 08:36 AM
twm
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Join Date: Dec 2018
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Default Honda Sensing Problem

I recently purchased a new 2018 Honda Accord Sport. After owning the car for less than two and half weeks with only a little over 600 miles. I started seeing messages in orange letters where my tach is located stating I had a problem with the Adaptive Cruise Control, and two other problems that told me to see a dealer. I took the car into a local dealer early the next morning and dropped it off for them to take a look at. A hour and a half I get a call from the Service department with some bad news. They told me the sensor located near the bottom of the car was damaged and that the warning messages I saw occurred with when it was damaged. I was shocked since I did not hear or feel anything hitting the car before these messages started to appear. The service department representative told me this damage was not covered by the warranty. I requested that he send me pictures of the damage, which he did. I was surprised that there was that kind of damage to the sensor and I was totally unaware of hitting anything with the car while driving down an Interstate highway at night. After looking at the pictures and the size and location of this sensor I did some research on other vehicles within the Honda line including Acuras that have this same system on them as well as competitor vehicles with similar systems. What I found is that the Honda Accord is the only one that has a sensor that is located so close to the ground (it is on 11 inches from the bottom of the sensor to the ground). It is also much larger that any other sensors on Honda products. For example the Acura TLX the sensor is over 20 inches from the ground and is 23% smaller which makes it much less likely to be hit by something on the road. After working in Manufacturing for nearly 30 years, working with Engineers on product designs, I am convinced that the design engineers that designed the grill on the 2018 Honda Accord made a huge design mistake with the size and location of this sensor. I contacted Honda Corporate Customer Service and they basically said because it was damage, it was not their problem and would not admit that this might be a problem with the location of the sensor. I paid the repair and got my car back, but I was not happy with Honda's response. This is the 9th Honda I have owned since 1983 and up to this point was very pleased with their products. I am writing this to see if anyone else has experienced a problem with damage to the sensor in the lower grill of the car and to alert others that this could be a problem if they buy this car. The 2019 Honda Accord has the same design with regards to the location and size of this sensor. This is very disappointing to me, since Honda could have located this much higher in the grill and make it smaller, thus less susceptible to damage from road debri. Also, when did auto designers decide it is okay to eliminate front bumpers on cars. The Accord as well as most of their direct competitors do not have anything that resembles a front bumper. It's basically a large grill make of plastic.
 
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