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Old 07-12-2016, 12:59 PM
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Join Date: Jul 2016
Posts: 1
Angry - Do not use!

Apologize for my first post being lengthy and a rant, but I promised them I would share my very unhappy experience.

After doing some research I ordered a case (30) of the -A01 oil filters as listed on their website. The filters showed up a few days later, and I was delivered the -A02 filters, which are inferior, rebadged Fram filters.

I contacted Ryan with customer service and he issued an RMA for the return of the filters. The RMA listed the correct filter number (A01). I had to ship the filters back at my own expense ($22) A couple of days later he told me they had received the filters back, and that they would issue a refund, less the 20% restocking fee. I told him I would dispute the charge with my CC company, as the incorrect filters were delivered. I initiated the charge back. Two months later, they responded to my credit card company saying "they had never received the filters, and the RMA response form was illegible. Further, reception of an RMA does not mean that the buyer had shipped the products back". The RMA was folded up and returned in the box of filters per their instructions! The response was provided by Nick M.

I am furious. I have tracking confirmation from UPS showing that the filters were delivered and signed for by someone named Amauno. We are on to round two now, and I am waiting on a return call from my CC company. I am a little put out with them as well, since I provided the tracking and delivery information when I submitted the dispute to prove I had returned the filters.

I will post on every forum that I am a member of about this company and their lack of customer service. I will NEVER recommend them to anyone and I will do my very best to make sure no one else ever orders from them, either. This is easily the worst experience I have ever had with any online vendor

I know a first post on a forum makes me look bad, but I have been part of online communities for the last 15 years. This is my most negative experience to date with any company, in any area of business.

I bought a 2015 Accord Sport last fall, and wanted to purchase the OEM filters since I do all of my own service.
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