2013 Accord problems with nav. and blutooth
#152
02-06-2013, 11:39 PM
Senior Member Stereo Guru..Almost A Mod :)
Join Date: Feb 2011
Location: louisiana
Posts: 862
keep hope alive,
There are three rules when dealing with a customer:
1. The customer is always right
2. The customer is always right
3. The customer is always right
The argument that a sourced component is not Honda’s responsibility does nothold water. Using that rationale, only the engine and chassis would be Honda’s responsibilityas everything else is sourced by a supplier: seats, tires, suspension, and justabout everything else. Your statement makes me think you work in UG4.
Courts have upheld that the manufacturer sets the specification for partsand components and is liable to test them to ensure proper function. There is a long history of this. Mostrecently Toyota dealt with a sticky accelerator that the NHTSA concluded wascaused by a faulty component made by a supplier. Toyota ended up with the fineand the recall, not the supplier.
Whether Honda didn’t do enough testing, knew of this issue but didn’t care,or was totally ignorant does not allow for the damages they have caused. Bluetooth, navigation, and car stereos havebeen around a long time and there is no reason Honda shouldn’t be able to getit right. Can you imagine hearing a great song on the radio while driving onthe freeway, cranking the volume up and then getting a phone call where you cannothear the caller and the cannot hear you? Then the navi locks up, the radiobecomes stuck on the cranked up volume, and you’re stuck pulling over on a hightraffic road to shut off your car so that you can reboot the system? So thenext time this happens to one of us, we’ll call Pioneer or Panasonic? Are youkidding me? They already got their money from Honda and don’t give a hoot.
I just read in consumer reports how great the 2013 Accord is. That tells methey didn’t test it very well. Waituntil Car and Driver or Road and Track gets a long term tester with the sameissues. I bet Honda will wake up then.
Still having issues and regret spending over $30,000 for the 2013 AccordEX-L V6 with Navi.
There are three rules when dealing with a customer:
1. The customer is always right
2. The customer is always right
3. The customer is always right
The argument that a sourced component is not Honda’s responsibility does nothold water. Using that rationale, only the engine and chassis would be Honda’s responsibilityas everything else is sourced by a supplier: seats, tires, suspension, and justabout everything else. Your statement makes me think you work in UG4.
Courts have upheld that the manufacturer sets the specification for partsand components and is liable to test them to ensure proper function. There is a long history of this. Mostrecently Toyota dealt with a sticky accelerator that the NHTSA concluded wascaused by a faulty component made by a supplier. Toyota ended up with the fineand the recall, not the supplier.
Whether Honda didn’t do enough testing, knew of this issue but didn’t care,or was totally ignorant does not allow for the damages they have caused. Bluetooth, navigation, and car stereos havebeen around a long time and there is no reason Honda shouldn’t be able to getit right. Can you imagine hearing a great song on the radio while driving onthe freeway, cranking the volume up and then getting a phone call where you cannothear the caller and the cannot hear you? Then the navi locks up, the radiobecomes stuck on the cranked up volume, and you’re stuck pulling over on a hightraffic road to shut off your car so that you can reboot the system? So thenext time this happens to one of us, we’ll call Pioneer or Panasonic? Are youkidding me? They already got their money from Honda and don’t give a hoot.
I just read in consumer reports how great the 2013 Accord is. That tells methey didn’t test it very well. Waituntil Car and Driver or Road and Track gets a long term tester with the sameissues. I bet Honda will wake up then.
Still having issues and regret spending over $30,000 for the 2013 AccordEX-L V6 with Navi.
also the recalls you are talking about that were upheld by courts all have to do with safety issues. it is the manufacturer's responsibility to make sure their product is safe. and if it is not they are liable because they cannot put people in danger. while I agree that honda should fix a known problem. you cant just throw out two entirely different things and tie them together in such a way. that is like saying that winchestor is responsible when your remmington ammunition misfires and blows your gun barrel apart, because winchester made the rifle so it shouldnt have any problems.
it would be nice if everything worked all the time. but this is life and **** happens. (as far as who is legally responsible goes.)
#153
02-07-2013, 07:08 AM
I guess we're going to have to keep our ears open. I was going to check with my dealer in a week or two.
#154
02-12-2013, 01:29 PM
Rengel, thanks for the video! Yes, that's it. I've been doing some searching in other forums and now I'm not sure it's the trans...it indeed could be running 3cylinders causing the vibration? Russ, I did some testing yesterday and it did not matter if the Eco button was on or off, bad vibration and growling at 34-36 and 46-47 mph, also very annoying while trying to cruise at speeds around 65-68. I'm going for the Lemon law on this...34,000. car, not right. Been driving Hondas for years, and this is not what I expected. Will be taking some vids this week, will post. Also will start getting all documented with dealer and service department. Thanks guys, Pbass
https://www.hondaaccordforum.com/for...24/#post311177 would be interesting to hear your experience with pursuing this situation not sure lemon law would apply here.
#155
02-12-2013, 02:01 PM
Please don' get too excited. Honda started telling me in Nov. that the fix would be here in Jan. then it went to Feb. My service manager said they told him March. My question is, I'm not sure which of the multitude of problems I am having is this fix suppose to cure. Honda has never been clear as to which of the problems I am having that Honda actually considers a problem. I still think they consider any problems with the Nav. to be, as they put it, a supplier issue. I have been puting up with this for almost 6 mo. and I want some of the $4,000 extra I paid back.
#156
02-12-2013, 02:20 PM
I am probably a little late on this but the customer is always right tells me you have never worked in customer service. if the customer is always right nobody would ever pay for anything. there is a balance between being logical and making a customer happy.
also the recalls you are talking about that were upheld by courts all have to do with safety issues. it is the manufacturer's responsibility to make sure their product is safe. and if it is not they are liable because they cannot put people in danger. while I agree that honda should fix a known problem. you cant just throw out two entirely different things and tie them together in such a way. that is like saying that winchestor is responsible when your remmington ammunition misfires and blows your gun barrel apart, because winchester made the rifle so it shouldnt have any problems.
it would be nice if everything worked all the time. but this is life and **** happens. (as far as who is legally responsible goes.)
also the recalls you are talking about that were upheld by courts all have to do with safety issues. it is the manufacturer's responsibility to make sure their product is safe. and if it is not they are liable because they cannot put people in danger. while I agree that honda should fix a known problem. you cant just throw out two entirely different things and tie them together in such a way. that is like saying that winchestor is responsible when your remmington ammunition misfires and blows your gun barrel apart, because winchester made the rifle so it shouldnt have any problems.
it would be nice if everything worked all the time. but this is life and **** happens. (as far as who is legally responsible goes.)
#157
02-12-2013, 02:24 PM
I brought in my 2013 V6 Accord Coupe with Navi to the dealer today to get the software update. I was notified of it when asked to be part of the Siri Eyes Free Mode trial.
I will update once I get the car back and test it out.
Here is the email I received:
As an owner of a 2013 model year Honda Accord, we need your participation and feedback.
Honda is pleased to offer you an opportunity to add a new Siri Eyes Free Mode ability into your vehicle free of charge in exchange for your review of the feature. (Availability of this offer expires February 3, 2013.)
Siri Eyes Free Mode integrates the Siri feature into your vehicle, allowing you hands free access to many of the Siri functions through the vehicle?s audio and HandsFreeLink systems without having to handle your iPhone.
Honda is conducting a limited market trial with current 2013 model owners who own an Apple iPhone.
As a part of this trial, Honda will update your Accord with software that will allow the new Siri Eyes Free feature to work in your vehicle.
The update will be installed by your dealer at no cost to you and you are welcome to keep and use the Siri Eyes Free feature after the trial is complete. All we ask from you is participation in an online survey after Siri Eyes Free is installed and you have had a chance to experience the feature.
There has been some compatibility concerns with the iPhone 5 and the Accord. This update will correct these concerns if you qualify for the trial.
To get started, please click on the link below to qualify for the trial. If you qualify, you will receive a welcome letter approximately 48 hours after completing the survey with instructions about how to have the Siri Eyes Free software installed into your vehicle.
Thank you for your participation. Your voice is important. We greatly value you as a customer and appreciate your feedback.
I will update once I get the car back and test it out.
Here is the email I received:
As an owner of a 2013 model year Honda Accord, we need your participation and feedback.
Honda is pleased to offer you an opportunity to add a new Siri Eyes Free Mode ability into your vehicle free of charge in exchange for your review of the feature. (Availability of this offer expires February 3, 2013.)
Siri Eyes Free Mode integrates the Siri feature into your vehicle, allowing you hands free access to many of the Siri functions through the vehicle?s audio and HandsFreeLink systems without having to handle your iPhone.
Honda is conducting a limited market trial with current 2013 model owners who own an Apple iPhone.
As a part of this trial, Honda will update your Accord with software that will allow the new Siri Eyes Free feature to work in your vehicle.
The update will be installed by your dealer at no cost to you and you are welcome to keep and use the Siri Eyes Free feature after the trial is complete. All we ask from you is participation in an online survey after Siri Eyes Free is installed and you have had a chance to experience the feature.
There has been some compatibility concerns with the iPhone 5 and the Accord. This update will correct these concerns if you qualify for the trial.
To get started, please click on the link below to qualify for the trial. If you qualify, you will receive a welcome letter approximately 48 hours after completing the survey with instructions about how to have the Siri Eyes Free software installed into your vehicle.
Thank you for your participation. Your voice is important. We greatly value you as a customer and appreciate your feedback.
#158
02-12-2013, 02:59 PM
Wow, glad to have found this forum! I've had my 2013 accord exl nav for about 3weeks and man, most of the problems listed have been driving me crazy.
When using Bluetooth, all my audio cuts out. This has happened 4 times now. Only solution is to shut off car. Not very handy when navigation is running and your on the highway.
The navigation lags two to three seconds...ridiculous at this lint in time for crying out loud.
And the worst is the navi computer actually crashing and rebooting repeatedly. I've actually found an address that causes this symptom on demand...and will show it to the service tech when I bring in the car next time...very disturbing. The service rep did not have any records of any of these problems. They said my battery was faulty and replaced it, noting that the current has to be consistent to the navi. This sounded bogus to me, I feel this is really a software prob. My other problem is that the transmission seems not to be downshifting at certain speeds when your slightly depress the gas. I've found this to be the worst at cruising at around 35 mph, it starts to "growl", and you can feel the straining... The only solution is to punch it, thus shooting ahead like a rocket...I'm wondering if anyone has this happening? Any way, will get the navi stuff on record by calling Honda. Thanks so much for the info. Bet, Pbass
When using Bluetooth, all my audio cuts out. This has happened 4 times now. Only solution is to shut off car. Not very handy when navigation is running and your on the highway.
The navigation lags two to three seconds...ridiculous at this lint in time for crying out loud.
And the worst is the navi computer actually crashing and rebooting repeatedly. I've actually found an address that causes this symptom on demand...and will show it to the service tech when I bring in the car next time...very disturbing. The service rep did not have any records of any of these problems. They said my battery was faulty and replaced it, noting that the current has to be consistent to the navi. This sounded bogus to me, I feel this is really a software prob. My other problem is that the transmission seems not to be downshifting at certain speeds when your slightly depress the gas. I've found this to be the worst at cruising at around 35 mph, it starts to "growl", and you can feel the straining... The only solution is to punch it, thus shooting ahead like a rocket...I'm wondering if anyone has this happening? Any way, will get the navi stuff on record by calling Honda. Thanks so much for the info. Bet, Pbass
#159
02-12-2013, 09:03 PM
Yeah, they never told me what the software update will fix either.
I don't have nav. Wasn't paying $2k for that. I'm only concerned with the poor sound quality of the stereo system.
I'm not optimistic they'll fix it. But I'm holding out hope.
It's sad that the system in our 06 Coupe actually sounds better and has more bass, even though it doesn't have a sub.
I forget how good a system can sound until I get in my 2011 F-150. That's how a premium system should sound.
This is our 6th new Honda. But if they can't make the music sound considerably better, it'll be our last.
I'm looking forward to peoples feedback after the so called "update".
I don't have nav. Wasn't paying $2k for that. I'm only concerned with the poor sound quality of the stereo system.
I'm not optimistic they'll fix it. But I'm holding out hope.
It's sad that the system in our 06 Coupe actually sounds better and has more bass, even though it doesn't have a sub.
I forget how good a system can sound until I get in my 2011 F-150. That's how a premium system should sound.
This is our 6th new Honda. But if they can't make the music sound considerably better, it'll be our last.
I'm looking forward to peoples feedback after the so called "update".
#160
02-13-2013, 06:35 AM
Would you do it all over again?
I must be crazy...having read all the complaints, I'm still interested in getting the 2013 honda accord coupe EX-L (no navi).
Would any of you have bought the new accord, knowing what you know now about the audio/software issues? Or are we talking complete buyer's remorse here?
Would any of you have bought the new accord, knowing what you know now about the audio/software issues? Or are we talking complete buyer's remorse here?