I can't say I was overly impressed by Honda technical support when I called about the display audio system in my 2016 Accord.

I called to find out if Hondalink Navigation would work in my 2016 EX Sensing and they didn't know - it wasn't I can get back to you; it was simply I don't have that information.

For me it felt like talking to third world tech-support in a world-class economy.

 

I gotta say I'm in full belief of what you said, even thought I've never called a number about a Honda issue - always go straight to the dealer.

The huge majority of telephone call interface issues can be resolved by clerks, so nobody with knowledge
can be afforded on a daily cost basis - for any product. Accountants are ruling this phase of our commercial history.
Just way it is. The golden age for 'the customer comes first attitude' was the 1990's; and we're past that.