2013 Accord problems with nav. and blutooth
Newest Of Newbies
Joined: Mar 2013
Posts: 21
From: LA , CA
Allow me to preface this post...my car does not have NAV but is having some "interesting" connection issues when swapping between USB and Bluetooth. I've posted in this particular forum before and was not flamed so I'm hoping that the same will happen (namely me NOT getting flamed).
I recently sent a note off to Pandora asking about connection issues and they sent me the following URL: https://www.ahm-ownerlink.com/Accord...daLink_Pandora
I followed the above to the letter and I'm still having the same issues; when connected to USB and using Pandora or AHA, the sound cuts in and out and that's only if the device is recognized by the radio at all.
I've found that so long as I stay on Bluetooth, there are no issues with the streaming audio from the phone. Yeah it's slow (in comparison to USB) but it works.
I've been to my dealer (Power Honda Valencia CA) and they were polite but useless. Looks like it's time to contact corporate Honda.
Does anybody have any new word on Siri integration?
Scott
I recently sent a note off to Pandora asking about connection issues and they sent me the following URL: https://www.ahm-ownerlink.com/Accord...daLink_Pandora
I followed the above to the letter and I'm still having the same issues; when connected to USB and using Pandora or AHA, the sound cuts in and out and that's only if the device is recognized by the radio at all.
I've found that so long as I stay on Bluetooth, there are no issues with the streaming audio from the phone. Yeah it's slow (in comparison to USB) but it works.
I've been to my dealer (Power Honda Valencia CA) and they were polite but useless. Looks like it's time to contact corporate Honda.
Does anybody have any new word on Siri integration?
Scott
Newest Of Newbies
Joined: Dec 2012
Posts: 26
I just got my car back from the dealer. They updated the software of the NAV/Radioand replaced the seat control module (memory quit working and seat adjustmentwould only move about one inch at a time)
I have driven it about 7 miles and within 1 minute of leaving the dealership, I found a new problem I did not have before. While streaming music to the car, it cannot finish one song. It just stops playing completely and a complete shutdown and restart is needed for it to start playing again. Also, if does not show any of the music list, it just shows blank lines.
Let's see what happens as I continue to drive. This is very frustrating to say the least.
They pretty much denied all of my other 18 or complaints. I will be testing one by one.
I have driven it about 7 miles and within 1 minute of leaving the dealership, I found a new problem I did not have before. While streaming music to the car, it cannot finish one song. It just stops playing completely and a complete shutdown and restart is needed for it to start playing again. Also, if does not show any of the music list, it just shows blank lines.
Let's see what happens as I continue to drive. This is very frustrating to say the least.
They pretty much denied all of my other 18 or complaints. I will be testing one by one.
Last edited by acrd; Apr 10, 2013 at 07:14 PM.
Joined: Mar 2013
Posts: 2
I don't expect Honda to report statistics but here is a glimmer of hope. Consumer Reports just sent subscribers their new products survey of which vehicles are a major focus. Should Honda's problems with the Accord be as widespread as I suspect, CR should be reporting on these issues in an upcoming issue of the magazine. If you are a subscriber to Consumer Reports and you own a 2013 Accord PLEASE take part in their new products survey!
I have been to both a Nissan and a Toyota dealer since posting in this thread last. Both of the sales people I talked to said they were aware of problems with the 2013 Accord. The Toyota dealership even had a used 2013 Accord on the lot for sale taken as a trade in. That tells me that a lot of folks are smelling lemons lately when they think of the Honda Accord. Getting a "Not Recommended" rating from CR may be just what new Accord owners need to make Honda realize they need to start addressing these deficiencies post haste.
I have been to both a Nissan and a Toyota dealer since posting in this thread last. Both of the sales people I talked to said they were aware of problems with the 2013 Accord. The Toyota dealership even had a used 2013 Accord on the lot for sale taken as a trade in. That tells me that a lot of folks are smelling lemons lately when they think of the Honda Accord. Getting a "Not Recommended" rating from CR may be just what new Accord owners need to make Honda realize they need to start addressing these deficiencies post haste.
Junior Member
Joined: Nov 2012
Posts: 64
My dad came home today with an Acura ILX Premium as a loaner from the Acura dealer. According to Acura's website, it has a premium 7 speaker 360 watt audio system. Sound familiar? To my eye, it seems to use the exact same speaker components as the Accord (and a few other Honda's). However, it sounds nothing like the Accord. I would say it sounds ok. Not awesome, not great, but certainly not poor. It plays at a far higher volume than the Accord system, with relatively decent bass response. Highs are still a little muddy for my taste but much more present. There still lacks a crisp detail of sound. However, if my Accord sounded like this, I would be ok with it. While not overly delighted, it would be at least acceptable.
By the way, I have been playing phone tag with the person in charge of customer relations for my region at Honda. Apparently, despite his voicemail message saying he will return calls within 2 business hours, he seems to stick to his "scheduled" follow ups even after I have left messages. Despite calling him back within minutes of missing his call on two occasions, he has not returned my calls on either day or returned my messages until his scheduled followup. Must be some new sort of customer service management system.
BTW, when I saw the ILX had only 150hp, I knew it wasnt for me, and the drive today confirmed it. Cant imagine that car is selling well being so underpowered.
By the way, I have been playing phone tag with the person in charge of customer relations for my region at Honda. Apparently, despite his voicemail message saying he will return calls within 2 business hours, he seems to stick to his "scheduled" follow ups even after I have left messages. Despite calling him back within minutes of missing his call on two occasions, he has not returned my calls on either day or returned my messages until his scheduled followup. Must be some new sort of customer service management system.
BTW, when I saw the ILX had only 150hp, I knew it wasnt for me, and the drive today confirmed it. Cant imagine that car is selling well being so underpowered.
Newest Of Newbies
Joined: Dec 2012
Posts: 26
I just got my car back from the dealer. They updated the software of the NAV/Radioand replaced the seat control module (memory quit working and seat adjustmentwould only move about one inch at a time)
I have driven it about 7 miles and within 1 minute of leaving the dealership, I found a new problem I did not have before. While streaming music to the car, it cannot finish one song. It just stops playing completely and a complete shutdown and restart is needed for it to start playing again. Also, if does not show any of the music list, it just shows blank lines.
Let's see what happens as I continue to drive. This is very frustrating to say the least.
They pretty much denied all of my other 18 or complaints. I will be testing one by one.
I have driven it about 7 miles and within 1 minute of leaving the dealership, I found a new problem I did not have before. While streaming music to the car, it cannot finish one song. It just stops playing completely and a complete shutdown and restart is needed for it to start playing again. Also, if does not show any of the music list, it just shows blank lines.
Let's see what happens as I continue to drive. This is very frustrating to say the least.
They pretty much denied all of my other 18 or complaints. I will be testing one by one.
1) No play
2) No way to even display the song list
3) Display empty box where song list should be
4) Display larger box where song list should be, but has little boxes you can scroll through where the song titles should be, but they are empty
Also, I found out today that the A/C does not cool properly. It was a dry 88 degrees today and the A/C could only (barely) keep up when it was turned to max cool on the temp and recirculate. The Air temp coming out was 45-50 degrees at best. It was not a hot day. It should have been closer to 34-40 degrees inside the vent where the thermometer was.
Thread Starter
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Junior Member
Joined: Nov 2012
Posts: 70
From: North Carolina
Over the past several months I have received 3 e-mail surveys from Honda. The last e-mail survey allowed me to make comments. I complained about the things I think Honda did poorly and I told them what I thought was good about the car. Today I received another survey by mail that allowed me a little more input than the last e-mail and again I tried to be fair but in one of the comment areas I told them that after the car had to be towed to the dealership, the car should be replaced. Has anyone else received these surveys? I think I may be receiving them because of the many contacts I have had with Honda of America.
Thread Starter
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Junior Member
Joined: Nov 2012
Posts: 70
From: North Carolina
My dad came home today with an Acura ILX Premium as a loaner from the Acura dealer. According to Acura's website, it has a premium 7 speaker 360 watt audio system. Sound familiar? To my eye, it seems to use the exact same speaker components as the Accord (and a few other Honda's). However, it sounds nothing like the Accord. I would say it sounds ok. Not awesome, not great, but certainly not poor. It plays at a far higher volume than the Accord system, with relatively decent bass response. Highs are still a little muddy for my taste but much more present. There still lacks a crisp detail of sound. However, if my Accord sounded like this, I would be ok with it. While not overly delighted, it would be at least acceptable.
By the way, I have been playing phone tag with the person in charge of customer relations for my region at Honda. Apparently, despite his voicemail message saying he will return calls within 2 business hours, he seems to stick to his "scheduled" follow ups even after I have left messages. Despite calling him back within minutes of missing his call on two occasions, he has not returned my calls on either day or returned my messages until his scheduled followup. Must be some new sort of customer service management system.
BTW, when I saw the ILX had only 150hp, I knew it wasnt for me, and the drive today confirmed it. Cant imagine that car is selling well being so underpowered.
By the way, I have been playing phone tag with the person in charge of customer relations for my region at Honda. Apparently, despite his voicemail message saying he will return calls within 2 business hours, he seems to stick to his "scheduled" follow ups even after I have left messages. Despite calling him back within minutes of missing his call on two occasions, he has not returned my calls on either day or returned my messages until his scheduled followup. Must be some new sort of customer service management system.
BTW, when I saw the ILX had only 150hp, I knew it wasnt for me, and the drive today confirmed it. Cant imagine that car is selling well being so underpowered.
Joined: Feb 2013
Posts: 10
From: Canada
This is The Consumer Product Warranty and Liability Act, a legislation of the Government of New Brunswick (Canada). Here is an extract from the Summary Brochure produced by the Consumer Protection Branch of the NB Department of Justice:
"If the dealer has not met his or her responsibilities underthe Act, it may be considered a breach of warranty. The consumer must then give the dealer areasonable opportunity to correct the problem. There are, however, two exceptions. The consumer does not have to give the dealer a chance to correct the problem if either:
The dealer is responsible for the cost of returning the product to his or her premises or to a repair shop if the dealer requests the consumerto do so. If the dealer refuses or is unable to correct the problem or fails todo so within a reasonable time, the consumer has the right to recover the costsof having the problem resolved elsewhere. The dealer is also responsible forany other foreseeable financial losses or damages suffered by the consumer as aresult of a breach of warranty
In some cases the consumer has another alternative which is toreject the product and get his money back. A consumer product can be rejected:If a consumer chooses to reject the product, he or she is releasedfrom his or her contractual obligations. This right exists regardless ofwhether it was a cash sale or a credit purchase. However, the consumer must always exercise rejection rights within a reasonable time after discovering theproblem.
Upon rejection of a product, the consumer is entitled to a refund of money including:
When a consumer rejects a product, the dealer has the rightto take it back but the consumer does not have to give up possession of the product until the dealer makes the required refunds."
Hope this helps
· the breach is a major breach, or
· the consumer is unable to give the dealer anopportunity to correct the problem or would suffer significant inconvenience.
· the consumer is unable to give the dealer anopportunity to correct the problem or would suffer significant inconvenience.
In some cases the consumer has another alternative which is toreject the product and get his money back. A consumer product can be rejected:
· if a warranty defect is discovered within the first sixty days after delivery and the dealer fails to rectify it, or
· there is a major breach of warranty.
· there is a major breach of warranty.
Upon rejection of a product, the consumer is entitled to a refund of money including:
· the purchase price if paid in cash;
· the return of any trade-in or considerationother than money;
· any payments made on a credit contract;
· any finance charge or other credit costs.
The dealer is entitled to deduct from a refund, or recover from the consumer, a reasonable amount for benefits received by the consumer fromuse of the product. The consumer is also responsible for any damage to the product.· the return of any trade-in or considerationother than money;
· any payments made on a credit contract;
· any finance charge or other credit costs.
When a consumer rejects a product, the dealer has the rightto take it back but the consumer does not have to give up possession of the product until the dealer makes the required refunds."
Junior Member
Joined: Nov 2012
Posts: 64
I just got off the phone with my regional case manager for Honda customer relations. Basically, he said my complaint is noted and as of right now there is nothing that he is aware of being done to address this issue for current or future products. He did mention though that product fixes and updates are often done due to customer complaints, so therefore, if you have not done so already, CALL HONDA customer relations at 800-999-1009 and make sure they are aware of your dissatisfaction with the sound quality and operation of audio system. If they get enough complaints, they might actually do something. A few dozen complaints probably wont raise an eyebrow. A few hundred might get noticed but elicit no action. Thousands of complaints will start getting action taken. In addition to a call, an email to John Mendel probably wont hurt either.
So thats that, until Honda gets enough complaints and takes action, I am stuck with a crappy sounding audio system and will probably have to just upgrade it myself. Gonna start saving.
So thats that, until Honda gets enough complaints and takes action, I am stuck with a crappy sounding audio system and will probably have to just upgrade it myself. Gonna start saving.
Last edited by Jaretr1; Apr 15, 2013 at 09:33 AM.
Junior Member
Joined: Jan 2013
Posts: 45
I just got off the phone with my regional case manager for Honda customer relations. Basically, he said my complaint is noted and as of right now there is nothing that he is aware of being done to address this issue for current or future products. He did mention though that product fixes and updates are often done due to customer complaints, so therefore, if you have not done so already, CALL HONDA customer relations at 800-999-1009 and make sure they are aware of your dissatisfaction with the sound quality and operation of audio system. If they get enough complaints, they might actually do something. A few dozen complaints probably wont raise an eyebrow. A few hundred might get noticed but elicit no action. Thousands of complaints will start getting action taken. In addition to a call, an email to John Mendel probably wont hurt either.
So thats that, until Honda gets enough complaints and takes action, I am stuck with a crappy sounding audio system and will probably have to just upgrade it myself. Gonna start saving.
So thats that, until Honda gets enough complaints and takes action, I am stuck with a crappy sounding audio system and will probably have to just upgrade it myself. Gonna start saving.
Not sure what I'm going to do now. Just can't stand the thought of having to spend money to upgrade a "premium sound system" I paid for. Since it's the wife's car, I'll just try to stay out of it and drive my F-150. lol